Terms and conditions

Terms and conditions

1. Presentation of the general conditions

This page (with the documents to which it refers) presents the conditions of use of our platform and our services.

2. About us

quidely.com is a website operated by QUIDELY SARL ("we" or "QUIDELY"), a company in the form of SARL, with a capital of 1 Million FCFA whose head office is located in Etoudi, Face Pharmacie du Palais, BP 12305 Yaoundé.

3. Jurisdiction and applicable legislation

The Cameroonian courts have jurisdiction over all complaints arising from or related to a consultation of our Site or to a use of our Services. These Terms of Use and any conflict or complaint arising out of or related to these Terms of Use or their subject matter or formation (including non-contractual conflicts or complaints) shall be governed by and interpreted in accordance with French right.

4. Modifications

We may revise these terms of use at any time by modifying this page. You are expected to check this page from time to time to take notice of any changes we have made as they are binding on you.

5. Contact information

If you have any questions about these terms, please contact us at contact@quidely.com before to order. If you do not fully agree to these terms, do not use our Service.

Conditions for providing the Quidely Eat service

1. Presentation of the conditions for providing the Quidely Eat service

This section (with the documents to which it refers) presents the conditions under which our partner restaurants provide you with their meals (the "Meals") appearing on our website and / or our application. Please read these conditions carefully before ordering Meals on our site. By accessing our site and placing an order, you agree to be bound without reservation by these terms and our terms of use policy.

2. Objective

Our Service aims to provide a simple and practical service by putting you in touch with our partner restaurants (“Partner Restaurants”) authorized to offer their menus and by allowing you to place an order for Meals. QUIDELY acts as an agent on behalf of the Partner Restaurant which offers Meals, and takes the orders you place. Once you have placed an order, your Meal will be delivered to you by a delivery partner ("Partner Delivery") or by our Partner Restaurant ("Restaurant Delivery"), we will keep you informed of the option applied before you proceed. to your order.

3. Your account

Before you can place Meal orders using our App, you must open a QUIDELY account. When you open an account, you need to create a username and password, provide us with your phone number and email address. You are responsible for the accuracy of the information provided. You should keep any passwords you create secret and prevent others from accessing your email account or cell phone. If another person uses these methods to access your account, you will be responsible for paying for the Meals they order and we are not responsible for any other losses you suffer unless the person using your password has it. obtained because we breached our obligation to keep it secure. You can close your account at any time by contacting us at the contact details above. We may suspend your access to your account, or close it permanently, if we believe your account has been used by someone else. We may also close your account if we believe you are abusing our service (for example, requesting refunds or credits to which we feel you are not entitled, making unreasonable and repeated complaints, mistreating our staff, or our independent delivery partners, or for any other valid reason).

4. Availability of services

The Quidely Eat Service is available for all its Partner Restaurants located in Cameroon. Each Partner Restaurant has a defined delivery sector, in order to guarantee that its Meals arrive at your home in the best possible conditions. If you live outside the delivery areas, a message will appear on the screen to indicate that your online order will not be possible. We do not accept orders whose desired delivery location corresponds to an area where we have no Partner Restaurant. Opening hours vary based on local business habits and the availability of our Partner Restaurants. Please click on the link to see the menus, their characteristics, and the prices of our Service, then click on the menu you have chosen, which will give you the possibility to place your order at the Partner Restaurant you have chosen.

5. Orders

Each order placed through our Service will be sent to the Partner Restaurant for confirmation. The order is final once it has been accepted by the Partner Restaurant We will then send you, on behalf of the Partner Restaurant, an e-mail thanking you for your order and confirming that it has been received and accepted by the Partner Restaurant (the confirmation e-mail "). order from our Services, you are acting on your own behalf. The contract for the supply of any Meal that you order through us is concluded between you and the Partner Restaurant and is only concluded from the sending of the confirmation email. We thank you for verifying that the e-mail address you have given us is correct as this will allow us to communicate with you regarding your order. Please also verify that you provide the correct address and phone number to ensure your Meals are delivered to the correct location. If you do not open the door and answer the phone within 10 minutes of your delivery partner arriving at your address, we reserve the right to leave and bill you for the Meal. Quidely Eat wishes to provide quality service and is your first point of contact in the event of a problem with your Meal, whether it concerns the quality or temperature of the meals. We monitor our Partner Restaurants very carefully and it is extremely important to us that they meet our standards and help us maintain our reputation. You can send us any comments you may have about our Partner Restaurants or Meals by e-mail, by phone or by contacting us about your order from our mobile application. Through the ordering process, you expressly accept the application of these general conditions of service.

6. Meals

All meals are offered subject to availability. Your Partner Restaurant may offer an alternative for a Meal that we cannot provide to you. If you suffer from an allergy, you can specify it in the comments of the meal you want to add to your basket. We also encourage you to call our Partner Restaurant before ordering, if you feel the need. QUIDELY cannot guarantee that the Meals sold by our Partner Restaurants are allergen-free.

7. Sale of alcohol

  1. Alcoholic beverages can only be sold to persons over 21 years of age and proof can be required by your delivery partner. Your delivery partner may refuse to supply alcohol to anyone who appears to be under the age of 21 or who is or appears to be under the influence of alcohol or medication. By placing an order that contains alcohol, you confirm that you are at least 21 years old. Any violation of this article engages your exclusive personal responsibility.
  2. The abuse of alcohol is dangerous for your health. Know how to consume and enjoy in moderation.
  3. If you are identified as a minor, your delivery partner will take over the entire order and the sum corresponding to this order will be refunded, nevertheless deducted from compensation for the costs incurred by the delivery and due to non-compliance with these conditions and the cancellation of the order.
  4. In the event that a delivered drink is unfit for consumption (eg corked bottle), the Customer is invited to contact QUIDELY as soon as possible and no later than 24 hours from delivery in order to refund or exchange the product ordered. QUIDELY will then send a partner delivery person to collect the drink and verify with the seller that the drink is indeed unfit for consumption. QUIDELY reserves the right to refuse any exchange or refund in the event of a drink consumed of more than a quarter of its content and / or which has not been returned in its original container with the original cap. If the seller confirms that the drink is indeed unfit for consumption, QUIDELY will exchange or refund it, at no cost to the Customer.

8. Availability and delivery

Availability Our goal is to ensure that you get the best possible delivery service. Unfortunately, things do not always go as planned and hazards such as traffic or weather conditions can sometimes prevent us from achieving our goals, or those of our Partner Restaurants, in this regard. We do our utmost to ensure delivery of your Meal within the timeframe specified in the email and on the web page. Delivery The delivery time for your order is based on the number of orders and the conditions to which the Partner Restaurant is subject at that time.

9. Cancellation

You have the right to cancel an order within a reasonable period of time and before the Restaurant Partner accepts it ("Order accepted"). Customers can cancel an order by contacting the Partner Restaurant. QUIDELY and the Partner Restaurant can cancel an order and inform you in this case. Orders canceled in accordance with this clause will not be billed to you. Any payment made before the cancellation of an order by QUIDELY or a Partner Restaurant is generally refunded by the same means that you used to pay for your order.

10. Prices, regulations and promotional offers

The prices include VAT. You confirm that you are using our Service for personal, non-commercial use. QUIDELY can sometimes charge dynamically, which means that the prices of the Items and the Delivery may change while you are browsing. Prices may also change at any time at the discretion of the Partner Restaurants. We reserve the right to charge a Service Fee, which is subject to change, for the provision of our Services. These service charges may vary. You will be informed of the Service Fees and applicable taxes prior to purchase on the payment page of our Application. No changes affect existing confirmed orders. When QUIDELY or a Partner Restaurant makes a delivery, we or the Partner Restaurant may also charge you a Delivery Fee. These Delivery Charges will be notified to you during the ordering process before you complete your order. The total price of your order will be shown on the payment page of our Application, including the prices of the Items and Delivery as well as the Service Charges and applicable taxes.

Payment for all items and Delivery can be made on our Application by mobile money, or by any other payment method offered by QUIDELY. Payment is made directly to QUIDELY acting on behalf of the Partner Restaurant only. Payment can also be made by means of credit to an account. The use of these is subject to the terms of use of the QUIDELY Account Credits. We are authorized by our Partner Restaurants to accept payments on their behalf and payment of the price of any Item or Delivery Charges will enable us to fulfill your obligation to pay the price to the Partner Restaurant. In some cases, you can also make your payment in cash directly to the Partner Restaurant by paying the Partner Delivery Person at the time of delivery. Where cash payment is possible, this will be clearly indicated on our App before you place your order. The Partner Restaurants sometimes offer promotional offers through our Application. These are visible when you look at the menu of a Partner Restaurant. These offers are at the discretion of the Partner Restaurants. Unless the offer terms state a fixed or minimum period during which an offer will be available, it can be withdrawn at any time, unless you have already placed an order on the basis of the offer and we have sent the 'Notice of Confirmation.

11. Our responsibility

Within the limits authorized by law, QUIDELY provides its Service and its content "as is" and "according to availability". According to the provisions below, neither QUIDELY nor any Partner Restaurant whatsoever has any liability towards you with regard to direct, indirect or specific losses or damage of a contractual nature, due to a harm (including negligence) or otherwise arising from your use of or inability to use our Service. If the responsibility of QUIDELY or the Partner Restaurant is engaged towards you, our total cumulative responsibility is limited to the purchase price of the Meals that you have paid in your order. This does not include and does not in any way limit the liability of QUIDELY or a partner restaurant in any matter for which it would be illegal for us to exclude or attempt to exclude or for it to exclude or attempt to exclude our or its liability. , in particular, liability for death or personal injury due (due) to negligence or fraud or fraudulent misrepresentation. The sales contract is concluded between you and the Restaurant. The Partner Restaurant you choose is an independent merchant, separate from our company and over which we have no control. Consequently, apart from the strict legal conditions, our responsibility cannot be engaged in this respect. The partner Restaurant, the seller, is liable for defects in the conformity of the goods, defects in the goods sold in the event of hidden defects and the legal guarantee of conformity.

12. Events beyond our control

Neither party is liable vis-à-vis the other for a delay or failure to perform its obligations under this contract if said delay or absence is beyond its control, including , in a non-exhaustive way, the following events: natural disaster, governmental provision, war, fire, flood, explosion or popular movements. For the avoidance of doubt, nothing in clause 10 authorizes the customer to fail to fulfill its payment obligations under this contract.

13. Waiver

Neither you, nor QUIDELY, nor the Partner Restaurant are liable vis-à-vis the other parties for a delay or failure to perform its obligations under this contract if said delay or absence is independent. (e) of its will including, but not limited to, the following events: natural disaster, government provision, war, fire, flood, explosion or popular movements.

14. Disjunction

If any provision of this contract is found to be illegal or unenforceable, the full enforceability of the other provisions remains.

16. Indivisible contract

These conditions contain the entire contract between the parties relating to its object and replace all previous contracts and agreements between the parties relating to this object.

Terms of use for our website and apps

1. Presentation of the conditions of use for our website our applications

This section (with the documents to which it refers) sets out the terms of use which allow you to use our website quidely.com (our "Site") or the applications that we make available through a store applications or otherwise (our "Service"), whether as a host or as a registered user. Please read these terms of use carefully before you start to use our Site or Service. By accessing our Site or using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree with these terms of use, do not access our Site or use our Service.

2. Access to our site or our service

Access to our site and our service is permitted on a temporary basis and we reserve the right to remove or modify access to our Site or to our Service without notice (see below). We are not responsible if, for any reason whatsoever, our Site or Service is not available at any given time or during a given period. Where appropriate, we may limit access to certain parts of our Site or our Service or access to our entire Site or Service to registered users. You are responsible for the maintaining the confidentiality of your login information and account activities. If you have concerns about your login details or if you think they have been hacked, take immediately contact with contact@quidely.com to inform us. We can deactivate your account at any time.

3. Acceptable use

You may only use our Service for lawful purposes. You may not use our Site or our Service in any way that violates any applicable local, national or international law or regulation or to send, knowingly receive, download, use or reuse material that does not comply with our standards. of content contained in clause 5 below. You also agree that you will not gain unauthorized access to, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

4. Content standards

These content standards apply to everything through which you contribute to our Service (the "Contributions") and any interactive Services associated with it. You must respect the spirit and the letter of the following standards. The standards apply to each part of the Contributions and to their entirety. Contributions must be precise (when they set out facts), be sincere (when they set out beliefs) and comply with the legislation applicable in France and in the country from which they are issued. Contributions must not: contain material that is defamatory to a person, obscene, abusive, hateful or inflammatory, promote sexually explicit scenes or promote violence or promote discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation or age; infringe any copyright, database rights or trademarks of any third party; be likely to deceive a third party or be in breach of a legal obligation vis-à-vis a third party, such as a contractual obligation or an obligation of discretion or promote an illegal activity; be threatening, undermine or violate the privacy of a third party, cause annoyance, inconvenience or unnecessary anxiety or be likely to harass, disturb, embarrass, alarm or annoy a third party; be used to impersonate someone else or to usurp your identity or deceive your affiliation with a person or give the impression that they emanate from us, if this is not the case or advocate, promote or assist an illegal act such as (by way of example only) copyright infringement or computer piracy.

5. Suspension and termination

Failure to comply with section 3 (Acceptable Use) and / or 4 (Content Standards) of these Terms of Use constitutes a material breach of the Terms of Use and may cause us to take some or all of the following actions : immediate, temporary or permanent removal of your right to use our Service; immediate, temporary or permanent deletion of contributions or material uploaded by you to our Service; sending a warning to you; legal action against you, including a procedure for reimbursement of all costs (including, but not limited to, administrative costs and reasonable legal costs) incurred by the infringement; communication of this information to law enforcement authorities if we consider it legitimately necessary. The reactions described in this clause are not exhaustive and we can take any other measures that we consider legitimately appropriate. The name of the person responsible for the publication and the reasons for withdrawal will appear on the Site.

6. Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Site and in our Service and in the material published on this Site (except your contributions). These works are protected by copyright laws and treaties around the world. All these rights are reserved. You do not have the right to copy, reproduce, republish, download, send, broadcast, transmit, communicate to the public or use any content from our Site in any way, except for your personal non-commercial use.

8. Confidence in the Information displayed on the site

Comments and other material displayed on our Service are not intended to be construed as advice that can be trusted. We therefore decline any responsibility for the confidence placed in these elements by visitors to our Service or by anyone who may be informed of its content.

9. Regular updates of our site and our service

We wish to regularly update our Site and our Service and may change the content at any time. If necessary, we can suspend access to our Site and our Service or close them for an indefinite period. The elements of our Site or our Service may be out of date at any given time and we are under no obligation to update these elements.

10. Our responsibility

We have prepared our Site and our Service very carefully. However, we are not responsible for any errors or omissions in connection with said content and any technical problems you may encounter with our Site or our Service. If we are made aware of any inaccuracies on our Site or in our Service, we will try to correct them as soon as is reasonably possible. To the extent permitted by law, we exclude all liability (contractual, negligent or otherwise) for any loss or damage that you or a third party may suffer in connection with our Site, our Service and any Website linked to our Site and the items displayed on the Site. This does not concern our liability for death or personal injury due (due) to our negligence nor our liability for fraudulent or misrepresentation on a fundamental matter nor any other liability which cannot be excluded or limited according to applicable law.

11. Personal information

We collect certain data about you in connection with your use of our Service. This point is described in more detail in our privacy policy. Regarding cookies, a banner informs Internet users of their purpose, who can refuse or accept them. The maximum duration of this consent is 13 months.

12. Links to our site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for informational purposes only. We do not control the content of these Sites and resources and are not responsible for such content or for any loss or damage that may arise from your use of such content.

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